Tires repaired, used in contravention of the vehicle producer's recomendation or mechanically damaged, are not covered by the manufacturer's standard warranty.
Complaints are deemed to have been received at the time of receipt of a fully completed complaint report, including the claimed tire, to the TTG SE in Pavlov.
Fill in the yellow fields is required by the manufacturer, so please fill in the fields thoroughly, thus increasing the length of the complaint procedure.
For each complaint submitted, it is necessary to attach this complaint report to its later identification, unless this happens, may lead to an extension of the time necessary
to resolve a specific complaint.
Overdue receivables and detailed expertise of the manufacturer may result in a prolongation of the claim procedure.
By sending and completing this protocol, the customer agrees to all the conditions and circumstances set forth in the Complaint Protocol in the Complaint Procedure
and the TTG SE's General Business Terms and Conditions valid and effective on the date of the conclusion of the Framework Purchase Agreement
Customer agree to a possible tire cut in order to determine or counteract the manufacturing defect of the tire, and we will not claim compensation if the claim is rejected.
If one of the options is not satisfied in the event of a claim being rejected, we agree that the unsolicited goods will be discarded ecologically after 14 days from the sending of the claim.
